Customer Service - Terms & Conditions
Privacy & Security:
To view our privacy policy please click here.
Returns & Replacements:
All products will be supplied to the specification of the customer, and will be the correct supply. All orders leave our warehouse in good condition and are double checked before being packed. If your order has any items missing or is damaged you must notify us by telephone within 2 days of receiving it.
We do not offer returns nor refunds on non-faulty goods.
Statutory Rights:
These terms and conditions do not affect your statutory rights as a customer.
No guarantee is given or implied that goods will confirm in absolute detail to the description or illustrations published within this web site.
How To Place An Order:
Orders can be placed via the website or by telephone on 0121 373 6069. Making a purchase on the website could not be easier. Just browse our web shop, and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We currently accept payment by: credit and debit card via Sagepay or Paypal.
We accept Visa Debit and Credit Cards, Mastercard Debit and Credit Cards, and Maestro. Your card details are securely handled by the payment solution, Sagepay.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. E and OE
Viewing Orders:
To view an order please click here and enter the required details.